In the world of CRM, some experts stand out for their flair, energy and innovation. Here are some of our favourite CRM public speakers. We think they are redefining how we think about B2B customer retention. Larry Augustin - an open source trailblazer The CEO of SugarCRM is a constant voice in the CRM community.
In order to become the best, it is wise to learn from the best - and customer retention is no different. Any business that is looking to stay sharp and ahead of the pack needs to adopt the strategies employed by the customer retention pros. Find new ways to retain customers and attract fresh new sales.
Companies stand or fall by their skills at retaining customers over the long-haul. With that in mind, here are some of the critical trends in B2B customer retention that you may have missed: Have a Customer Journey Strategy in operation At first it might sound like simple jargon, but more and more businesses are modelling