Across countless conversations with clients, I've learned that most sales teams don't struggle because they lack tools - they struggle because their tools aren't connected, underused, manual or clunky.
These are the 5 new or upcoming Pipedrive features I'm most excited about - not because they're shiny, but because they're practical.
“Finally — follow-up you don’t need to babysit.”
There’s a lot to like about Sequences. And frankly, a lot to be relieved about.
Until now, building follow-up cadences in Pipedrive has meant either:
You can now start sequences on demand.
Need to follow up with 12 deals? Select them from the list view, hit “Start Sequence,” and done. No tags. No hacks. Just works.
Templates that can be customised
You set the bones of the email — then reps tweak it before sending. No more "just trust them to write something good." Even better, if you're on a Professional plan, Pipedrive’s built-in AI can help write the email too (and it's not bad, actually).
Timing that reflects real life
The step delay options now let you trigger after the previous step is completed - not just after a fixed time. That means:
Finally — something that works with the messy reality of actual sales work.
(And doesn’t collapse the moment someone forgets to click something.)
💡 Start with this: When a lead is marked as "Attempting", start a sequence. Stop it the moment they reply or move stage.
👉 Not sure what "Attempting" means in this context?
Check out this blog on lead labels and smart Pipedrive configurations - it covers exactly how to structure your CRM so automations like this make sense.
“Every deal deserves attention. But not all of them deserve your time.”
This one’s not available in most accounts yet (including mine, currently), but it’s shaping up to be one of the most important new additions to Pipedrive’s Pulse workspace.
We’re finally getting proper deal scoring - and not the kind where you invent an overly complex formula that no one trusts. This will include:
A scoring view inside Pulse that helps reps focus their time where it counts
And it couldn’t come soon enough.
Let’s be honest: salespeople are biased.
They chase the client who sounds nice. They avoid the client who’s direct. They sink 4 hours into a £500 deal and let a £10k one sit in the pipeline gathering dust.
Scorecards fix that — if they’re built right.
As a sales consultant, I’ve built a lot of these manually over the years - using custom fields, filters, tags and “gut feel logic.” Now Pipedrive is bringing this into its core. That’s a win.
Once this rolls out, don’t just enable it and hope for the best.
Take time to build a clear scoring logic with your team — decide what actually makes a deal “hot” for your business, and feed that in.
Want bonus points? Use those scores to trigger:
“Finally… logic that actually makes sense.”
Let’s be honest: Pipedrive’s automation builder has always been solid… but painfully linear.
If you wanted a workflow that did something different depending on deal size, lead source, or pipeline stage? You were either:
Automation Branching allows your workflows to follow different paths based on real logic — in a single flow.
So instead of creating five separate automations for different lead sources, you can build one flow with conditional logic like:
This is the feature that will quietly make a lot of HubSpot users stop and think.
Pipedrive isn’t trying to become an enterprise behemoth - it’s just fixing the stuff that’s held back smart sales teams for years.
And honestly? It’s about time.
“Finally, a shared inbox that isn’t powered by hope, CCs, and coloured labels.”
This one’s been a long time coming — and I can say that with a little too much lived experience.
For years, the lack of a proper shared inbox in Pipedrive has had teams:
With Team Inbox, Pipedrive is finally giving us a centralised shared email view - where you can:
It’s a game-changer for sales teams that share a general enquiries inbox, BDR teams managing volume together, or client services teams who want visibility without stepping on each other’s toes.
I’ve built countless workarounds to solve this missing feature.
Honestly? It’s been one of the blockers that’s made certain clients say: “Pipedrive looks great… but this just won’t work for our team.”
Now that’s changing.
And when it does, I already have a list of companies I’ll be calling - because this feature alone might be the thing that finally gets them back on board.
(Maybe you’re one of them.)
“Because sometimes your brain is full… and your inbox is fuller.”
Let’s set expectations straight: this isn’t some wild GPT-style writing tool trying to replace your voice. It’s something far more useful:
👉 A quiet assistant that reads through your email threads, highlights what matters, and helps you reply - with context.
Here’s what it’s expected to do:
I’m not usually one to get excited about “AI this, AI that” - but I’ve read enough emails with “just bumping this up in your inbox” to know we all need a little help keeping up.
The best bit? This kind of feature doesn’t change your workflow. It just greases the gears so everything moves faster.
So no, AI isn’t here to write your sales pitch.
But it is here to help you sound like your best self — even on a Friday at 4:59 PM. (Maybe chuck some spelling mistakes in there so you don't sound too good.
Pipedrive has come a long way - and these new features aren't just "nice to have." They solve real, everyday problems that used to require workarounds, hacks or awkward conversations.
If you've been using Pipedrive for a while, you might not even realise how much easier things are about to get.
But I do.
Because we've built workarounds. We've helped teams bend Pipedrive into shape. And I can tell you - the shape's changing.
So whether you're:
Learn more about how Pipedrive can help you work smarter, not harder.