Customer relationship management CRM, is the process of managing the relationship with you customers. In principle this is a sound idea however generally this is thought to be a software product rather that a strategy.
CRM should be a top down approach, with the drive coming from senior management. This ensures the success of any deployed service. CRM platforms today are generally online or web based as they serve the user in a much easier format than previously.
Flowbird help clients select and deploy CRM strategies and help overcome some of the key hurdles and pitfalls that may get in the way.
Customer Relationship Management (CRM) is essential when it comes to running a successful business. The latest CRM innovations will help improve your processes and workflow management. However, if you’re neglecting CRM software leads, you could be missing …
Nurture leads with email marketing using the inbound methodology. Inbound marketing is one of the most effective ways of driving online business. In this article, we’ll show you how you can nurture leads with email …
In the world of CRM, some experts stand out for their flair, energy and innovation. Here are some of our favourite CRM public speakers. We think they are redefining how we think about B2B customer …
In order to become the best, it is wise to learn from the best – and customer retention is no different. Any business that is looking to stay sharp and ahead of the pack needs to …
Companies stand or fall by their skills at retaining customers over the long-haul. With that in mind, here are some of the critical trends in B2B customer retention that you may have missed: Have a …
Read more7 Trends You May Have Missed About B2B Customer Retention
Any business relies on being able to retain a core of loyal customers who continually come back to purchase their goods and services. Without a solid core, firms rely on the ebbs and flows of …
Whether you’re working with CRM, e-commerce, accounting or ERP packages, staying up to date with the latest trends and developments is of paramount importance. It’s also vital to have a strong grasp of the key issues …
CRM integration tools are so useful for enhancing the efficiency and profitability of a company. From web content publishing to document automation, CRM helps make a business run as smoothly as possible. To give you …
What are the benefits of adopting a modern CRM system? It bridges the gap between consumers and suppliers and between suppliers and employees. CRM software is particularly beneficial because it offers standalone solutions. These can …