Campaigns: Account Suspension

Pipedrive’s deliverability and compliance team reviews sender accounts to ensure safe campaigns. Accounts may be suspended for:

• Using contacts from public databases or third-party vendors.
• Sending phishing content.
• Abusing service limits.
• Failing to provide opt-in consent proof.
• Ignoring alerts and tips for improving results.
• Non-compliance with Campaigns Terms of Use.
• Failing to provide required information.

Identifying Suspension: Look for a banner in the Campaigns section and check notifications.

During Suspension: Sending emails is disabled, but you can draft new campaigns.

Resolving Suspension: Contact support for instructions.

Avoiding Suspension: Follow best practices and comply with terms.