Campaigns: Double Opt-In Marketing Contacts FAQ

What is a Double Opt-In Contact?

• A contact that confirms subscription via a confirmation email.

Finding Double Opt-In Contacts:

• Create a filter in the people list view.

Identifying Opt-In Status:

• Check "Marketing status" in the contacts view section.

Sending Double Opt-In Requests:

• Click the contact, then “Send request” in the marketing section.

After Confirmation:

• Pipedrive saves the confirmation time, date, and IP address.

Changing Marketing Status:

• You can revert "PENDING DOUBLE OPT-IN" to "Subscribed" or "Unsubscribed".

Send Button Disabled Reasons:

• No verified sender, previous request sent, or permissions issues.

Request Limit:

• Up to 100 double opt-in requests per 24 hours.

Changing Sender Name:

• Set in Campaigns settings under the sender section.

Authenticated Emails:

• Yes, if the sender domain is authenticated.

Re-sending to Unsubscribed Contacts:

• Allowed for resubscription.

Viewing Double Opt-In Contacts:

• Enable the double opt-in column in the people list view settings.