Facebook Messenger Integration FAQ

Q: Can I make regular or video calls via the messaging inbox?

• No, this functionality is not supported by the Facebook Messenger API.

Q: What to do if my page received a policy violation notification from Facebook?

• Respond to the email sent to your support inbox for clarification.

Q: Why can't I see any Messenger button on my Facebook Page?

• Ensure your Facebook page messaging is enabled via Settings > General.

Q: On which Pipedrive plan is this Messenger integration available?

• It is available across all plans for free.

Q: How can I add or change my page's automated greeting message?

• Navigate to Page Settings > General > Messaging > Starting a Messenger Conversation.

Q: Are there any visibility settings for messaging inbox and the Messenger integration?

• Yes, Pipedrive offers private and shared visibility settings.

Q: Who can I send messages to when using Facebook Messenger and Pipedrive messaging inbox?

• Facebook requires customers to send the first message to businesses.

Q: What permissions are needed to integrate Messenger and the messaging inbox?

• Admin users in both Pipedrive and Facebook for Business are required.

Q: Can I do broadcast messaging from the messaging inbox?

• Not supported by Pipedrive, but Facebook allows via sponsored messages or message tags.

Q: Who can uninstall the app?

• Any Pipedrive admin.

Q: Who can change app visibility settings?

• Only the user who installed the app.

Q: Can I integrate my personal Facebook Messenger account?

• No, only Facebook Messenger for Business can be integrated.