Troubleshooting
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      How Can I Generate/ Save a HAR File?

      Generating a HAR file

      The HTTP Archive format, or HAR, is a type of file that tracks all interactions between a web browser and a website. Our support team may request a HAR file to troubleshoot certain issues. This file helps them analyse and replicate the errors you experience on your end.

      It's crucial to generate the HAR file while reproducing the issue. That way, any related errors will be registered in the file logs. Make sure your browser version is up to date before proceeding.

      How to Generate a HAR File for Chrome

      Follow these steps to generate a HAR file for Chrome:

      1. Open your browser and navigate to the page where you encountered the issue in question.
      2. Click on the more "(⋮)" menu, then More Tools > Developer Tools.
        How to generate a HAR file for Chrome
      3. Next, select the "Network" tab.
        Networking Tab
      4. Find the red Record button at the upper left corner of the tab and make sure it's red. If it's gray, click on it to start recording.
      5. Check the "Preserve log" box.
        Check the Preserve Log
      6. Click the "Clear" button to clear out any existing logs.
        Clear button clears out any existing logs
      7. Navigate to the Pipedrive page where you encountered the issue in question and reproduce it.
      8. Once reproduced, click on "⬇️" Export HAR to save the file.
        Export HAR to save the file

      How to Generate a HAR File for Firefox

      Follow these steps to generate a HAR file for Mozilla Firefox:

      1. Open your browser and navigate to the page where you encountered the issue in question.
      2. Click on the more "(≡)" menu, then More tools > Web Developer Tools.
        How to Generate a HAR File for Firefox
      3. The Developer Tools panel will open as a docked panel at the bottom of the page. Click on the "Network" tab.
        The Developer Tools panel
      4. The log initiates auto-recording as you perform actions in the browser. Navigate to the Pipedrive page where you encountered the issue and reproduce it.
      5. Once reproduced, click on the gear icon ⚙️ then "Save All As HAR".
        Click on the gear icon then save all as HAR

      How to Generate a HAR File for Microsoft Edge

      Follow these steps to generate a HAR file for Microsoft Edge:

      1. Open your browser and navigate to the page where the issue occurs.
      2. Click on the more "(...)" menu, then Tools > Developer > Developer Tools.
        How to Generate a HAR File for Microsoft Edge
      3. Next, select the "Network" tab.
        Network Tab
      4. Navigate to the Pipedrive page where you encountered the issue in question and reproduce it.
      5. Once reproduced, click on "⬇️" "Export HAR..." to save the file.
        Click on the down arrow then export HAR to save the file

      By following these steps, you'll be able to generate a HAR file that can be sent to our support team for further analysis and troubleshooting.

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