Troubleshooting: Facebook Messenger Integration

When using the Facebook Messenger integration with Pipedrive, you may encounter issues affecting customer communications. Here are some common problems and solutions:

1. Installation Issues:

   • Cause: Another admin connected the Facebook page or the page is in private mode.
   • Solution: Change app visibility to "Shared" or uninstall and reconnect the app.
     

2. Connecting Facebook Page:

   • Cause: Page already connected to another account.
   • Solution: Disconnect the page from the old account or uninstall the Pipedrive Messenger app from Facebook settings.
     

3. Missing Permissions:

   • Solution: Reinstall the integration and grant all requested permissions.
     

4. General Errors:

   • Solution: Check Facebook page settings, ensure Messenger app is installed, and try reconnecting.
     

5. Messaging Issues:

   • Cause: User blocked your page, policy violations, reply window exceeded, or internet issues.
     
     
   • Solution: Check block status, respect reply window, and ensure a stable internet connection.