What Happens When a User Gets Deactivated or Deleted?

When an employee leaves your company or no longer requires access, they can be deactivated or deleted from the Pipedrive company account.

Learn more about deactivating and reactivating users in this article.

What Happens to the Data of a Deactivated User?

When a user is deactivated, all their owned deals and contacts remain in the account and will still be associated with the deactivated user. You can filter for data owned by deactivated users in your list view.

Learn more about the data of a deactivated user in this article.

How Can I Reassign the Data of a Deactivated User?

You can reassign a deactivated user’s data either before or after deactivation using the bulk edit functionality directly from the list view or individually from the item’s detail view.

Learn more about how to reassign a deactivated user’s data in this article.

What Happens to My Reporting?

Similar to the list view, you’ll still be able to filter for deactivated user data in your dashboard.

What Happens to the Data Owned by a Deactivated User?

All notes added by deactivated users will remain visible in the detail view of a deal or contact unless deleted by an admin user.

Learn more about the data of a deactivated user in this article.

What Happens with Emails Linked to Deals or Contacts from a Deactivated User?

Emails that are not shared or linked to any deal, lead, project, organisation, or person will be deleted if the user remains deactivated for more than 30 days.

Will the Deactivated Users Still Show Up in Pipedrive?

You’ll still be able to see the names of your deactivated users when filtering or creating reports on data that has already been created. However, you won’t be able to assign any new items in Pipedrive to deactivated users.

What Happens to the Data if I Permanently Delete a User?

The user’s name, email, and profile picture are removed from the company account and displayed as "deleted user" or "deleted user, IDxxxxxxxx".

Leads, deals, contacts, products, activities, projects, and project tasks remain, still assigned to the deleted user unless ownership is transferred before user deletion.