One CRM. One source of truth. 40+ sites connected.

Flowbird implemented a structured sales CRM for Jangro, replicating its nationwide member network so every site stayed connected to head office while improving pipeline visibility, data quality and reporting.

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40+Member sites unified

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1Connected sales CRM

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0Manual monthly reports needed

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LiveNational visibility

Jangro
Crm And Organisational Data

THE SOLUTION

A central CRM with smart integrations.

Jangro needed a CRM built for a nationwide network rather than a single sales team. Flowbird connected the central Pipedrive environment to the member structure using Make, while improving sales management, reporting and data quality.

✓Centralised customer & prospect data

✓Automated data flows across member sites

✓Real-time visibility and reporting

✓Structured hierarchy from head office to members

Central CRM

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Integration platform

PROJECT OPERATING MODEL

Head Office→40+ Member Sites→Sales Data→Reporting

KEY OUTCOMES

✦Dedicated Sales CRM

✦Cleaner Data quality

✦Streamlined Complaint management

✦Adopted Across teams

OUR APPROACH

1Define

Migrate and cleanse the existing customer data before building on top of it.

2Model

Build a structured sales pipeline and CRM model around Jangro's operating reality.

3Connect

Use Make to replicate the organisational hierarchy and link member sites back to head office.

4Standardise

Configure permissions, ticketing, custom fields and training for the wider business.

THE RESULTS

✦DedicatedSales CRMComplete visibility into opportunities and customer interactions.

✦CleanerData qualityA significantly cleaner, more organised database the team can trust.

✦StreamlinedComplaint managementA dedicated ticketing pipeline replaces manual issue tracking.

✦AdoptedAcross teamsTailored training helped departments become confident with the platform.

Our company has had an incredibly positive experience with Flowbird. The integration was smooth, and using Pipedrive as our CRM has significantly improved the efficiency of our sales process.

Jangro Ltd Jangro

THE LASTING VALUE

A CRM built for a network, not just a team.

A Flowbird case study focused on the transformation, implementation and measurable operational value delivered for Jangro.