1
Discovery & setup
We assess your current systems and align Aircall with your CRM and communication needs.
Aircall CRM integration — unify every conversation
Unify customer communications across calls, SMS, WhatsApp and social media — seamlessly embedded into your CRM for smarter, faster workflows.
Definition
What is Aircall CRM Integration?
Aircall is an AI-powered communications platform that unifies calls, SMS, WhatsApp, and social media into one interface. With 100+ native integrations—including HubSpot, Pipedrive, and ActiveCampaign—it ensures customer conversations sync seamlessly with your CRM.
From intelligent call routing to automated transcripts, Aircall makes every interaction more productive and measurable, giving your teams the tools to connect with customers effectively.
Why Aircall matters
- Unified customer conversations Voice, SMS, WhatsApp, and social media managed in one connected workspace.
- Smarter call management AI-powered routing, transcription, and summaries reduce admin and improve accuracy.
- Seamless CRM integration Syncs instantly with HubSpot, Pipedrive, and over 100 other tools for end-to-end visibility.
Implementation
How we help you implement Aircall
We configure Aircall to integrate seamlessly with your CRM and workflows, ensuring your teams get the most out of every call.
2
Integration & testing
We configure call routing, transcription, and CRM syncs—testing each integration for accuracy.
3
Training & optimisation
We onboard your teams, provide training, and refine workflows to maximise productivity.
Timeline
What progress looks like at 30 / 60 / 90 days
30
Foundation in place
- Aircall provisioned and configured for your CRM.
- Key integrations (HubSpot, Pipedrive, etc.) connected.
- Basic call routing and recording live.
60
Optimised workflows
- Advanced routing and IVR tuned for customer journeys.
- Automated transcription and summaries feeding into CRM.
- Team trained on shared inboxes and call commenting.
90
Fully embedded
- Aircall fully embedded in daily CRM use.
- Analytics and reporting driving performance improvements.
- Security controls and access rights reviewed and locked.
Principles
Remember
- Start with users — routing, logging, and views must fit the day-to-day.
- Automate the boring — transcripts and outcomes should never be manual.
- Measure what matters — adoption, SLAs, and conversion drive the roadmap.
Trusted tooling
We work with your stack
Certified across the platforms you already use.
HubSpot
Pipedrive
Aircall
ActiveCampaign
FAQ
Common questions
Can we log WhatsApp and SMS to our CRM?
Yes. Conversations, transcripts, recordings, and notes can be synced to the right contact, company, and deal to keep a clean history.
Does it work with HubSpot and Pipedrive?
Yes. We configure the native integrations, field mappings, click-to-call, and automated logging so nothing is missed.
How long does a typical rollout take?
Most teams see value within 30 days, with optimisation at 60 and governance embedded by 90 using the timeline above.
Next step
Ready to unify your customer conversations?
Let’s connect Aircall to your CRM and build workflows that your team will actually use.
