AI is everywhere right now. But in CRM? It's only just the beginning.
And Pipedrive isn't playing catch-up-they're quietly leading the charge.
If you’re already using Pipedrive (or thinking about switching), this is your moment to get ahead. Not just because of the features available today, but because of what’s coming next.
Let’s break it down.
What is Pipedrive AI?
Pipedrive AI isn’t one thing – it’s a growing set of intelligent tools embedded into the CRM you already use (or are considering). Think of it as a quiet assistant built right into your workflow, helping you:
- Save time
- Spot what matters
- And act faster than the competition
Unlike clunky plug-ins or “AI overlays,” these tools are designed natively within the system – so they work where you do, not in some disconnected dashboard.
The AI Features Already Here
Some examples live right now (Professional plan or above):
AI Sales Assistant
Get smart nudges based on deal behaviour, previous wins, and what’s most likely to convert. This isn’t “guesswork” - it’s pattern recognition tuned to your pipeline.
AI Email Generator
Write better follow-ups in less time. You give the prompt, it drafts the email. Reps still send it – but with better copy, in less time, that actually gets replies.
AI Email Summaries (Beta)
Stop re-reading email threads. Summaries cut the noise so you can decide quickly and move on.
AI Reporting (New)
Type what you want to see - “Show me deals by source, closed last 90 days” — and boom: insight, not guesswork. No filters, no friction.
AI App Recommendations + Marketplace Search
Find the right tools, fast. Get suggestions tailored to your setup - and use natural language to search the integrations marketplace powered by OpenAI.
And this is just the start.
Why This Isn’t Just a Trend (It’s a Roadmap)
This isn’t a one-off release to tick the AI box. Pipedrive has made it clear:
AI is a core part of their roadmap.
From AI agents (currently in beta) that will manage inboxes and write sales copy — to smarter forecasting and performance insights — they’re going deep.
If you’re setting up your CRM now, this is like getting in early on an engine that’s only going to accelerate.
You’re not just buying a CRM. You’re backing a product that’s evolving fast, in the right direction.
Why Start Now?
Early access = edge.
Set up your CRM, train your team, and adopt the first wave of features - so when the next ones land, you’re not scrambling to catch up.
Adoption before overload.
Teams that wait will try to bolt AI onto bad setups. You’ll already be streamlined, synced, and miles ahead.
It’s your foundation.
Pipedrive AI helps today - but it sets you up for tomorrow. And tomorrow’s coming fast.
Final Thought
Every CRM will claim “AI-powered” soon. Most will bolt it on.
Pipedrive? They're building it in - with a roadmap that shows they get what sales teams actually need.
So if you're thinking about your next move - don't just choose a CRM.
Back the one building for the future.
Want to explore Pipedrive further?
Head here for practical guides, expert tips and upcoming features - all built around making Pipedrive actually work for your team.
Pipedrive AI FAQ
What is Pipedrive AI?
Pipedrive AI is a growing set of intelligent features built directly into the Pipedrive CRM. It includes tools like the AI Sales Assistant, email generators, automated reporting, and smart workflow suggestions — all designed to save time and help teams focus on the deals that matter most.
Does Pipedrive use artificial intelligence?
Yes - Pipedrive is actively investing in AI. Features like email summarisation, deal scoring, and smart follow-up recommendations are already live (or in beta) for Professional plans and above. These tools help streamline sales without replacing the human touch.
How does Pipedrive AI help close more deals?
Pipedrive AI supports better decision-making by surfacing the right actions at the right time. From recommending high-priority deals to generating follow-up emails and summarising conversations, it reduces manual work and keeps your team focused on revenue-generating tasks.
What's the difference between Pipedrive AI and tools like ChatGPT?
While ChatGPT is a general-purpose AI, Pipedrive AI is purpose-built for sales. It's embedded within your CRM workflow and uses your deal data to make specific, actionable suggestions. It's less about conversation - more about sales performance.
Is Pipedrive AI worth it?
If you’re already using Pipedrive - especially on the Professional plan - AI features are included and ready to use. They add value quickly, especially for busy teams managing high volumes of leads and emails. It's not a gimmick - it's a practical upgrade.