1
Discovery & design
We map call journeys, queues and hand-offs. Then we define IVR, routing, numbers and any AI agent use-cases.
Calling platform & AI voice agents
CloudTalk: smarter calling that scales with your team
A cloud phone system built for sales and support. Reliable global numbers, clean routing, call recording, and AI voice agents that handle routine calls end-to-end — so your people can focus on the moments that matter.
Definition
What is CloudTalk?
CloudTalk is a cloud phone system for modern sales and support teams. You get global numbers, dependable call quality, smart IVR and routing, recording, analytics and tight integrations with your CRM and helpdesk. AI voice agents can answer, triage and complete routine calls — handing off to humans when the call needs judgement.
Everything lives in the browser or app, so there’s no hardware to wrangle. Setup is quick, admin stays light, and your agents spend more time talking and less time clicking.
Why CloudTalk matters
- Fewer missed opportunities Smart IVR and routing connect callers to the right person; AI agents catch the rest — so leads aren’t lost to voicemail or queues.
- Less admin, more conversations Automatic notes, transcripts and summaries sync to your CRM. Agents focus on outcomes, not after-call paperwork.
- Scale without the stress Add numbers in new markets, keep quality high, and use AI to handle peaks — all without rebuilding your stack.
Implementation
How we help you implement CloudTalk
We set up the plumbing, align it to your workflows, and coach your team to use it well.
2
Build & integrate
We configure CloudTalk, connect your CRM/helpdesk, set up recordings, dashboards and QA. Agents get a clean, consistent setup.
3
Enable & optimise
We train your team, launch AI voice agents where useful, and iterate on data — improving speed to answer and first-call resolution.
Timeline
What progress looks like at 30 / 60 / 90 days
30
Live with the basics, clean data flowing
- Numbers, IVR and routing live; recording and dashboards enabled.
- CRM/helpdesk integration syncing contacts, notes and call logs.
- Agents trained; first QA and coaching loop running.
60
Efficiency gains you can feel
- Templates for summaries and dispositions cut wrap-up time.
- Outbound tooling (power dial, voicemail drop) in play where relevant.
- Routing and SLAs tuned from real call data.
90
AI handling the repetitive, people on the high-value
- AI voice agents live for routine inbound/outbound flows.
- First-call resolution up; time-to-answer down.
- Quarterly improvement plan agreed from insights.
Principles
Remember
- Design for the human first; let AI handle repetition, not relationships.
- Keep data flowing — every call, note and summary should land in your system of record.
- Start simple, iterate quickly; optimise routing and scripts from real call insights.
Trusted tooling
We work with your stack
Certified across the platforms you already use.
HubSpot
Pipedrive
HaloCRM
Workbooks
FAQ
Questions we’re asked about CloudTalk
No. It’s fully cloud-based. Your team just needs a headset and a decent connection.
Yes — CloudTalk integrates with major CRMs and support platforms. We wire up the sync so notes and recordings land in the right place.
We define the flows, tone and guardrails with you. Agents route to humans when a call falls outside agreed rules.
Typical projects start taking calls within weeks — sometimes days — depending on numbers/porting and integrations.
Next step
See CloudTalk working on your stack
Bring a real call flow. We’ll show you a pragmatic setup — and where AI can safely take load off your team.